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What role can online customer service (webcare) play in the Self-Service economy? 25 Jun 2013 | 11:04 am
These past few months I conducted a global study in collaboration with SSI (fieldwork & research) and No Problem! (translations). The object of the study was to look into new consumer trends regarding...
New Report: The Self Service Economy 18 Jun 2013 | 12:56 pm
Fifteen years ago, companies forced consumers to perform certain tasks themselves. When banks started charging customers for not executing their own transfers this led to widespread protest. Today the...
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An easier way to keep track of your stats orphanspress.co.uk 16 Jun 2012 | 11:32 pm
Google Analytics is a brilliant tool for evaluating traffic to your website. Are numbers up and if so what are we doing well and do more of? Are numbers down in which case what should we be addressing...
5 Daily Tasks For Twitter Beginners socialcolleague.com 8 Aug 2012 | 08:00 pm
So if you’re new to Twitter and you’re feeling a little overwhelmed by it all. It can be easy to give up after a few days, but you shouldn’t. It’s a brilliant tool for business and customer service in...
Interview with Roz Hall, Digital Artist coversandcases.com 14 May 2013 | 03:15 pm
Roz Hall is a digital artist working with the iPad. Earlier this month we sent him a Sensu Brush to see what he thought of this brilliant tool and what he could create. Roz produced the fabulous "Self...
Easy documentation and steps to replicate with PSR.exe pipeten.info 12 Aug 2013 | 07:25 pm
In this short but sweet tutorial we are going to show our Windows users PSR, Problem steps recorder. A brilliant tool very much overlooked and hidden within Windows 7 +. To start PSR, click start an...
5 Brilliant Tools for Student Storytelling fractuslearning.com 19 Aug 2013 | 07:05 pm
Once upon a time, there was a class full of students. They needed to learn to tell vibrant, engaging, complex stories for a myriad of educational benefits. Storytelling would help them learn to expres...
Symfony: An Excellent PHP Framework to Manoeuvre Your Website justpep.com 22 Aug 2013 | 02:43 am
One of the best and effective PHP frameworks, Symfony is a brilliant tool for PHP Web Development. See how Symfony can make your life simple, especially if you are looking to hire developers for creat...
How to block people on facebook winsila.com 10 May 2011 | 05:57 pm
Facebook is a great online social networking tool and a great place to interact with people. But sometimes you would come across people whom you...
Old Man Smokes With Snoop Dogg nearlygood.com 1 Nov 2011 | 10:49 am
Old Man Smokes With Snoop Dogg Haha, this is a brilliant report on Snoop Dogg inviting a prize winning farmer to join him for a smoke at a show, but what is it they were smoking?
XtremeZone Home Page extremezoneindia.com 23 Jul 2010 | 06:34 am
Note: If you cannot view this page properly, go to Tools or View tab. and click on compatibility XtremeZone is an adventure sports pioneer in India and offers consumers, experiences in the alternativ...
Privacy lawsuit targets comScore gara.com 25 Aug 2011 | 03:18 am
Gary’s Note: The following article points out the risk of using some free software. I recommend that no user ever make use of tools that provide free coupons or other teasers that require you to insta...
