Most direccion contact center world wait related news are at:
contactcenterworld.com
– Call & Contact Center Best Practices, Certification, Events & Training
Upstream Works for Finesse Receives the Technology Innovation Award for Contact Centers from Ventana Research 27 Aug 2013 | 04:57 pm
Upstream Works for Finesse Recognized for Visionary Technology
Salesforce.coms Next CRM Release Focuses on Chatter 27 Aug 2013 | 04:48 pm
Salesforce.com needs more work on mobility, analytics