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ITIL Service Operation (SO) – E-Learning formacao.info 29 Jan 2013 | 01:04 pm

O ITIL é um conjunto de boas práticas a serem aplicadas na infraestrutura, operação e manutenção de serviços de tecnologias da informação (TI), sendo neste momento uma das mais reconhecidas metodologi...

ITIL® Foundation (ITILF) Exam Preparation brainmatics.com 18 Jun 2012 | 05:03 pm

(IT Infrastucture Library) terdiri dari 5 bagian: Service Strategy, Service Design, Service Transition, Service Operation dan Continual Service Improvement. ITIL ini awalnya digunakan oleh Office of G...

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