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Social Monitoring Report Features ListenLogic 15 Aug 2013 | 08:40 pm
The 2013 Ideya Social Media Monitoring Tools and Services Report was recently… Read more >>
Key Considerations for Effective Social Intelligence 29 Jul 2013 | 09:22 pm
As the need to understand shoppers, consumers, influencers and competitors becomes increasingly… Read more >>
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Πώς και γιατί κάνουμε φίλους στο Facebook extratech.gr 20 Dec 2011 | 10:14 pm
Ενδιαφέρουσα είναι η νέα δημογραφική μελέτη της εταιρείας NM Incite, σύμφωνα με την οποία εξετάζονται τα κριτήρια με τα οποία οι περισσότεροι χρήστες επιλέγουν να προσθέσουν ή να αφαιρέσουν φίλους από...
Customer Service in the Social Media Age: A New Metric to Gauge Your Brand’s Performance blogpulse.com 6 Sep 2012 | 06:13 pm
NM Incite recently developed a new metric, the Customer Service Sentiment (CSS) score, that measures how positive customers are toward their service experiences with a company. The first analysis cove...
Attention Retailers: Cyber Monday Buzz on the Rise blogpulse.com 29 Nov 2012 | 10:14 pm
The changing face of holiday retail is apparent as online and mobile shopping claim their piece of the pie, but recent NM Incite data looking at consumer buzz about Black Friday and Cyber Monday found...
Social Media Comes of Age blogpulse.com 4 Dec 2012 | 03:19 am
According to a recent report published by NM Incite and Nielsen, consumers continue to spend more time on social networks than on any other category of sites—roughly 20% of their total time online via...
Der Social Media Report 2012 von Nielsen: Social Media ist endgültig raus den Kinderschuhen cooperative.wordpress.com 4 Dec 2012 | 08:23 pm
Wie jedes Jahr veröffentlicht Nielsen in Zusammenarbeit mit nm incite den State of the (Social) Media Report auf Basis von Befragungen im US-amerikanischen Markt. (Eine repräsentative Stichprobe, best...
Social media has grown up bigmouthmedia.com 6 Dec 2012 | 11:37 am
A new study has declared that social networks are no longer in their infancy and have graduated to a new phase of development. The research by Nielsen and NM Incite found people are now spending more...
Social Media Customer Service prefered by over 30% of users satisfactionsecrets.com 7 Jan 2013 | 07:00 pm
A new study called The State of Social Customer Service 2012 was recently released by NM Incite, a joint venture between Nielsen and McKinsey & Company. It highlights the importance of organizations p...
Revolutionizing Customer Service with Social Media (Part 2) blogpulse.com 24 Jan 2013 | 06:59 pm
NM Incite's recent State of Social Media Customer Service study shows that Hispanic social media users are 21% more likely than the average U.S. social media user to use social care.
Social Media Trends in 2012 [Infographic] socialsearchmobile.org 7 Jan 2013 | 11:46 pm
2012 was another big year for social media. According to Nielsen and NM Incite’s latest Social Media Report, “consumers continue to spend more time on social networks than on any other category of sit...
