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Eliminate Channel Thrashers and Lower Customer Effort 15 Aug 2013 | 01:41 am

Customer Effort Score  is the new hot metric for customer service. CES has been widely discussed since the Harvard Business Review article, Stop Trying to Delight Your Customers (July, 2010), where Cu...

How Cloud Technology Facilitates Communication During a Disaster 13 Aug 2013 | 09:35 pm

August 13, 2013 Disasters can arise anywhere, at any time. And now, we are now in the middle of hurricane season—with an estimated 20 storms predicted to pummel the Atlantic states throughout the ...

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Monitoring Key Metrics for Customer Retention in SaaS Enterprise Applications statsmix.com 12 Sep 2012 | 06:48 pm

The SaaS delivery model has created additional challenges not present with traditional on-premise enterprise applications. Customer retention is a key factor driving revenue for SaaS enterprise provid...

Measuring Customer Loyalty bscdesigner.com 5 Aug 2013 | 01:50 pm

Customer loyalty plays a fundamental role in a business’s success. It can be measured in many ways depending on the business model. Overall customer loyalty refers to customer retention, such as the n...

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