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[Chatbots.org news] Definition virtual human, virtual agent, virtual assistant 27 Aug 2013 | 01:47 am

We’ve had million of discussions on this topic. More than 160 synonyms nowadays! We are so creative .! What about this definition: A virtual human is a computer generated human simulation with artif...

[Business news] noHold Augments Its Products Portfolio by Launching SICURA™, Knowledge Management Platform 23 Aug 2013 | 02:13 am

noHold, Inc. recently released a new Knowledge Management platform called SICURA. This software provides a better way to organize, store, and share information, securely. Read on Tweet this

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Starting a Conversation With Mobile Customers: Cloning your Best Sales Staff with Mobile, Virtual Agents remodista.com 1 Dec 2011 | 05:46 am

November 30, 2011 Written by Mitch Posada Conversation With Mobile Customers: Cloning your Best Sales Staff with Mobile, Virtual Agents What if a retail environment could offer it’s customers a vir...

Is VPI’s VirtualSource an IVR game changer… or is it just a bit better? phonemarketinginsider.com 5 Apr 2012 | 03:00 am

VPI recently introduced their new virtual call agent, VPI VirtualSource, an add-on to their EMPOWER platform. Michael Mercadante, VPI’s CTO, claims their virtual agent is so good and efficient, that “...

Next IT ActiveAgent psgroup.com 29 Nov 2012 | 05:00 am

Next IT ActiveAgent’s virtual agents can deliver sophisticated answers to complex questions on web, mobile, and social channels. We recommend that large B2C organizations consider ActiveAgent to add c...

People Calling People ehustleonline.com 29 Nov 2012 | 11:20 am

About People Calling People Jobs: People Calling People LLC. is an online call center which provides outbound calls and poll services for various clients. Virtual agents are occasionally hired to work...

Crazy Questions Part 2: Education Edition intelliresponse.com 24 Aug 2013 | 12:26 am

Virtual agents give organizations a tremendous advantage in terms of customer service simply because the technology encourages customers to ask natural language questions online while consistently del...

Battle of the Century? IVRs vs. Virtual Agents intelliresponse.com 3 Aug 2013 | 12:47 am

destinationCRM recently published its report “Power to the People: Online Self-Service Evolves”. One of the major topics covered in the report is that of IVRs.  IVRs, or Interactive Voice Recognition ...

CRM Evolution 2013 intelliresponse.com 2 Aug 2013 | 08:54 pm

IntelliResponse Participating at CRM Evolution in New York, NY Aug 19-21, 2013 Don’t miss the presentation “Virtual Agents (VAs): Automating Conversations on Digital Channels” featuring Mike Henness...

IntelliResponse Receives 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine intelliresponse.com 31 Jul 2013 | 08:47 pm

IntelliResponse Virtual Agent Solution Delivers Superior Digital Experiences that Reduce Customer Service Costs and Increase Customer Satisfaction TORONTO, Ontario – July 31, 2013 – IntelliResponse.....

New Research Is Out and Virtual Agents Riding High intelliresponse.com 20 Jul 2013 | 12:02 am

“While companies have long boasted that they put the customer in charge, technology is now making this a reality.1” destinationCRM, in correlation with Unisphere research and IntelliResponse have comm...

[Chatbots.org news] Definition virtual human, virtual agent, virtual assistant chatbots.org 27 Aug 2013 | 01:47 am

We’ve had million of discussions on this topic. More than 160 synonyms nowadays! We are so creative .! What about this definition: A virtual human is a computer generated human simulation with artif...

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