Astercc - astercc.org - asterCC, asterisk | predictive dialer | sales campaign | call center API | survey | broadcasting | hosted call centerasterCC, asterisk | predictive dialer | sales campaign | call center API | survey | broadcasting | hosted call center
General Information:
Latest News:
asterCC Call Center released 1.2.2 7 Aug 2013 | 08:11 am
asterCC Commercial released a new version 1.2.2, old user could go to system modules to upgrade the main changes include auto send report via email you can define a url to popup in campaign suppor...
asterCC Call Center released 1.2.1 16 Jun 2013 | 07:46 pm
asterCC released 1.2.1, you can read the changes on http://wiki.astercc.com/doku.php?id=en:change_log:astercc-1.2.1_changelog The main changes includes: agent could select which one to login when he...
preview dial,predictive dialer, customer service, campaign, ticket, work order, IVR, broadcasting 20 May 2013 | 11:02 pm
The main changes include a new module E-Commerce Improve the main table, now campaign and customer service moduel could share same customer information Agent could have individual caller id Added ...
agent functions,after call work,agent pause,call center,asterisk call center,conference,outbound popup,inbound popup,queue,queue popup 6 Mar 2013 | 03:02 pm
Regular agent functions in call center Agent Account, Agent Number and Device In astercc commercial, there are entries like team, user, user group, extension, agent, agent group, agent group adminis...
asterisk,g729,codec,g723,call center 5 Mar 2013 | 06:12 am
add g729 codec support 1. download the codec so file based your CPU, the linux command is for 32bit linux for 64bit linux 2. copy the .so file to asterisk lib folder for 32bit linux for 64bi...
Listen, download and backup of call recordings 28 Feb 2013 | 09:38 am
Listen, download and backup of call recordings In asterCC commercial call center system, all agent calls are being recorded, the recording directly saved on the server, the system services without ad...
Useful reports in outbound call center 28 Feb 2013 | 09:36 am
Useful reports in outbound call center Outbound call center is mainly concerned about the contract situation, agents efficiency and data usage. Agent Statistics Click statistics → agent_details Th...
Call Center Realtime Monitor 28 Feb 2013 | 09:32 am
System Realtime Monitor Realtime Monitor of the call center to help managers and operators to better understand the system running situation, find problems, asterCC commercial call center system prov...
asterCC 1.2-beta Quick Start Manual 19 Feb 2013 | 04:48 pm
Quick Start First Login After installation, enter the server ip in your broswer, such as: http://192.168.1.110, 192.168.1.110 is the IP of astercc server, the default system administrator user & pas...
astercc,call center,ip pbx,upgrade,customer service,work order,ticket,hosted call center,hosted ip pbx 10 Feb 2013 | 11:50 am
Today asterCC released a new version: asterCC 1.2-beta, in this version, it uses a new http push moduel, more stable than the previous one. The other improvement is that it comes with two new modules...
