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Call Center Magazines 4 Aug 2011 | 09:39 am
Normal 0 Call center magazines enable readers to understand complex and dynamic issues related to call centers such as marketing, management, and technology. The magazines are also a great source of...
Scaling a Call Center With VoIP 27 Jul 2011 | 04:48 am
Normal 0 If VoIP has had an impact on normal businesses, can you imagine the effect it has had on those firms whose entire existence is devoted to making calls? Most businesses have already switched...
Common Call Center Services 26 Jul 2011 | 03:23 am
Normal 0 The popularity of a new business can be estimated; however, it is not always guaranteed. Many new business owners are finding themselves overrun with customers. A large customer base is a g...
Women Employees in BPO 24 May 2011 | 09:58 am
Normal 0 Today women play a vital role in Indian BPO sector. According to survey out of 400 million of workforce in India, around 30-40 percent are females. They are one of the driving forces behind...
Types of Call Centers 21 May 2011 | 09:45 am
Normal 0 There are different types of call centers, namely, inbound call centers, outbound call centers, web enabled call centers, CRM call centers, telemarketing call centers and telephone call cen...
Call Center Facts and Fallacies 20 May 2011 | 09:05 am
Normal 0 Planning on working for a contact center? Good decision. You'll be able to see yourself in a whole new light and gain a little more respect for yourself. But, do you really know what you're...
Call Center Interview Questions And How To Tackle Them 19 May 2011 | 08:04 am
If a company has a large number of customers, but doesn't have the capability to handle calls from those customers, they might contract a call center. These firms help with airline reservations, direc...
Pros And Cons of Offshore Call Centers 18 May 2011 | 09:06 am
Normal 0 Off shore call centers provide business owners with the ability to outsource important business tasks. We have heard a lot of hype stating that most Australian companies rather go offline t...
Call Center Outsourcing Service - Pros and Cons 17 May 2011 | 03:30 am
Normal 0 Many mediums to large sized businesses are shifting towards outsourcing customer service operations. As a result, many call centers are known as 'customer care centers' 'contact centers' or...
Cleave Global – A Quality Organization 14 May 2011 | 09:23 am
Cleave Global is a leading BPO services provider in India with an aim to deliver very high quality standards. The spokesperson of the company re-iterated that “Cleave Global has always been committed ...
