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Webinar: Maximizing Your Success to Get a Job in the Industry 3 Nov 2008 | 11:18 pm
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 With the overwhelming emails and comments I’ve received since I posted the Call Center Agent Interview Questions arti...
Call Center Philippines: Effects of the US Crisis 14 Oct 2008 | 09:26 am
Normal 0 false false false EN-US X-NONE X-NONE I was watching the daily news and heard that the government should prepare for possible US companies to pull out their investments in the outsour...
Foreign Executives Advise Us to Change our Culture 31 Jul 2008 | 05:08 am
“Filipino call center agents need to be pushier, execs say.” This is what foreign executives are expecting from the workforce here in the Philippines. They further comment on why they chose this cou...
Survey: Call Center Seminar Series 26 Jul 2008 | 11:03 pm
My colleagues and I are planning a series of call center seminars sometime September or around October. I will need your opinion and request if you could answer the following questions. You can answer...
The Dilemma: How to Use Your 15 Minute Break Wisely 21 Jul 2008 | 08:43 pm
It’s your first break after a few hours on the phone and you only have 15 minutes! Oh my! What a dilemma. You want to just get out of your chair and do more than just stretch. Are you hungry? Are ...
Training Bonds: Friend or Foe? 17 Jul 2008 | 07:21 pm
It is a strategy that most companies adopt to keep people in the company for at least 3 to 6 months. This assures that training hours weren’t wasted and is a way to cut down “No Call No Shows” during...
Interactive Language Technology from IBM 14 Jul 2008 | 08:19 pm
IBM’s India Research Laboratory has a web-based software that initially was developed for a call center in India to raise its agent’s English proficiency. The tool seems to be like a real time online...
Fellow Call Center Bloggers: Time to be Heard! 11 Jul 2008 | 05:38 am
In line with my continuous effort to provide different perspectives on the industry, I would like to reach out to the hundreds of fellow call center bloggers out there. This will complement my Reade...
IBM Technology: Protecting Call Center Recordings 9 Jul 2008 | 02:59 am
IBM Research Labs have developed new technology to mask and protect private information captured by call centers. It utilizes speech analytics to identify sensitive data that can only be accessed by ...
Guest Post: John Joseph on Top 5 Contact Center Tech Developments You Should Be Considering 5 Jul 2008 | 11:17 am
Our guest blogger today is John Joseph, Vice President of Corporate Marketing at Envox Worldwide. He manages worldwide marketing, including corporate and marketing communications, product management a...
