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Why First Impressions Win (or lose) The Best Clients 13 Aug 2012 | 10:16 pm
One unusually sunny day back in May, I was delighted to invite my wife to lunch in an elegant country restaurant. I was particularly excited because I’d eaten at this particular restaurant before, al...
So You Want To Be An Effective Care Manager? 8 Dec 2010 | 11:31 pm
Hi, An effective care manager trains him/herself to be one step ahead of today – thinking about tomorrow and beyond, because put quite simply, there is a serious and realistic risk of your business d...
Benefits Of E-Learning 4 Jul 2010 | 10:30 am
OK, let’s briefly examine the benefits of e-learning from a delegates perspective, over traditional ‘classroom’ methods. I’m sure you’ve noticed on this website that I’m offering an opportunity to su...
Managing Client Families 9 Jun 2010 | 11:30 am
For me, a care manager’s role is extended to helping or even managing client families of clients – helping them to understand their loved one’s sometimes ‘erratic’ behaviour, changing moods, increasin...
