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Beginning of the end of nasty anonymous comments? 22 Aug 2013 | 12:21 am
Arianna Huffington announced that Huffpost is moving toward eliminating anonymous comments. This is remarkable given the high level of commenting activity on the popular news site. It is well known a...
NanoNews—understanding the new news environment 14 Aug 2013 | 02:55 am
Struggling with what comes after “instant news,” I’ve tried to come up with a way of describing the dramatic change in real time information sharing that was powerfully demonstrated in the Boston manh...
Love, marriage and crisis communications–some anniversary thoughts 7 Aug 2013 | 10:31 pm
Today is our 40th wedding anniversary, so naturally it leads to me to think about what love, marriage and life together has to do with crisis communication. A lot I think. And not just because there a...
Bezos Buys the Post–the Amazoning of News? 7 Aug 2013 | 01:47 am
Lots of folks are weighing in on Jeff Bezos (Amazon’s founder and 25Bn rich guy) buying the Washington Post. I’m reading the comments on the Washington Post feed–fascinating. There seems to a sense o...
Anti-biotic free chicken? Panera pays a price with EZ Chicken campaign 29 Jul 2013 | 10:38 pm
It’s too late to find the EZChicken twitter posts put out by Panera bread. They’ve been replaced with sincere apologies for offending people. The blog diarycarrie documents some of the cute but offens...
Crisis strategy–how to avoid fanning the flames 26 Jul 2013 | 08:13 pm
By far the majority of reputation crises I’ve been involved in have a very, very important question at the core: how do we avoid fanning the flames? There is a very real danger in communicating about ...
WWMT investigative reporters in Michigan expose legal system corruption 24 Jul 2013 | 10:47 pm
Salmon fishing in Alaska is not exactly a likely place to contemplate what happens to our society when a basic institution like our legal system becomes corrupt. If citizens cannot count on fair and e...
What, someone in PR sticking up for BP? 12 Jul 2013 | 02:01 am
In a sort of man bites dog turnaround, a highly respected PR consultant asks an intriguing and important question: How good does a good company have to be. Here is Jim Lukaszewski (luke-a-shev-ski)’s ...
Does it matter that Asiana’s PR sucks? 11 Jul 2013 | 09:54 pm
Wall Street Journal ran a blog yesterday talking about how bad Asiana’s PR is in the wake of the pilot-induced crash in San Francisco. They made the point that the CEO rebuffed communication experts i...
What advice to give those involved in reputation wrecks? 28 Jun 2013 | 08:45 pm
Yesterday I was interviewed by NPR for a program airing this weekend about PR and reputation problems caused by racism. It’s always good for someone who helps others prepare for media interviews to do...
