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Good Work 24 Aug 2013 | 08:00 pm

You can do you good work or bad work. Do bad work, and you’ll have a bad time. Repeat. Do good work, and you’ll feel good about it (and yourself). You might have a good time, too. Repeat. If you do...

Newsletter #951: The “Lessons from Voodoo Doughnut” Issue 22 Aug 2013 | 08:00 pm

[Welcome back to the Damn, I Wish I'd Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Voo...

How to get really NEGATIVE feedback 21 Aug 2013 | 07:00 pm

If you don’t allow anonymous feedback, you’ll never get the feedback you need to hear. Most people are not comfortable being critical, and we’re taught “not to say anything if you can’t say something...

3-Minute WOM Lesson: 3 tips to defuse a word of mouth crisis 20 Aug 2013 | 07:00 pm

This is a post from our WordofMouth.org project. Check it out for more great word of mouth marketing tips like this every day. Bad things happen to good companies. Sometimes it’s your fault, sometime...

16 Important Questions 19 Aug 2013 | 07:00 pm

Howard Mann of The Business Brickyard shared 16 really smart questions that every business should ask. The answers aren’t as easy as you think. What products or services do you sell? What is your co...

Ethical disclosure is ridiculously easy — learn how 18 Aug 2013 | 07:00 pm

We’re required to disclose any form of compensation when writing a blog post, which has led to all sorts of stresses, excuses, legal discussion, and bloviating by bloggers. It’s really easy to do pro...

Let them ask for help when and where they need it 17 Aug 2013 | 07:00 pm

Here’s a common problem: Something’s wrong at your business. It’s annoying customers. It would be easy to fix. And you have no clue. Most customers never complain. They’re too busy, it’s too awkward...

Turn visiting your business into a special occasion 16 Aug 2013 | 07:00 pm

You can advertise all day long hoping to push people into your business. You can nag, and annoy, and scream. It’s expensive, and it doesn’t work very well. Or you can give people reasons to want to c...

Newsletter #950: The “Extreme Offers” Issue 15 Aug 2013 | 08:00 pm

[Welcome back to the Damn, I Wish I'd Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Wor...

People will talk about what THEY do, not what YOU do 14 Aug 2013 | 07:00 pm

I probably won’t blog or tweet about my task manager, Remember The Milk, even though I really like it. Most people don’t advertise products for fun. But I’m happy to blog this idea that they shared: ...

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