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Customer Service or Customer Delight 17 Jul 2012 | 08:00 pm
Harvard Business Review published a Customer Service article in July 2010 entitled “Stop Trying to Delight Your Customer” Like all good headlines it made me think – “why wouldn’t I want to delight the...
Customer Service or Customer Delight 17 Jul 2012 | 08:00 pm
Harvard Business Review published a Customer Service article in July 2010 entitled “Stop Trying to Delight Your Customer” Like all good headlines it made me think – “why wouldn’t I want to delight the...
green business for profits 21 Jun 2012 | 08:44 pm
Green, Eco, Fairtrade – are all buzz words in green business branding. The growth in “Green” is not a fad. It is a world wide imperative. So where is New Zealand business in thinking green, moving gre...
green business for profits 21 Jun 2012 | 08:44 pm
Green, Eco, Fairtrade – are all buzz words in green business branding. The growth in “Green” is not a fad. It is a world wide imperative. So where is New Zealand business in thinking green, moving gre...
Will simpler tax make small business more profitable 10 Jun 2012 | 05:17 am
ohn Haylock, Practice Performance Manager at BankLink, cites a 2009 IRD report that showed that New Zealand small businesses carry a high tax compliance burden when viewed as a portion of their revenu...
Will simpler tax make small business more profitable 10 Jun 2012 | 05:17 am
ohn Haylock, Practice Performance Manager at BankLink, cites a 2009 IRD report that showed that New Zealand small businesses carry a high tax compliance burden when viewed as a portion of their revenu...
Discounting will kill your business 27 May 2012 | 05:26 pm
In a previous post we looked a some daily deals where discounting didn’t really work for the business owner (opinion). While researching that article I came across this quote: It made me laugh, and li...
Discounting will kill your business 27 May 2012 | 01:26 pm
In a previous post we looked a some daily deals where discounting didn’t really work for the business owner (opinion). While researching that article I came across this quote: It made me laugh, and li...
simple way to add value and win loyalty 18 May 2012 | 11:31 pm
was looking for a quite place to sit and write an article about discounting and business value. I ended up at the Chill Cafe in Willis Street, Wellington. It was after the morning tea and before the l...
simple way to add value and win loyalty 18 May 2012 | 07:31 pm
was looking for a quite place to sit and write an article about discounting and business value. I ended up at the Chill Cafe in Willis Street, Wellington. It was after the morning tea and before the l...
