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Social Customer Service: Why You Must Offer it Right Now 18 Sep 2012 | 04:47 pm
Social media initially burst on to the scene as a way for people to interact with each other through the Internet. It was not long before marketers saw it as a way to serve several marketing goals and...
Social CRM: Interview with Luke Brynley-Jones 17 Sep 2012 | 08:27 pm
By now, you probably know we are supporting the Social CRM Brussels 2012 conference. We asked founder and organizer Luke Brynley-Jones about the event, what social CRM means and more. Check it out. Lu...
Social CRM Brussels: Social Media in Belgium #infographic 17 Sep 2012 | 06:26 pm
On September 26th, the Social CRM conference is coming to Brussels. As mentioned before, Fusion Marketing Experience collaborates with the organizers of this successful conference series. At the occas...
Join #scrm12 and #fusionmex at Social CRM 2012 Brussels 8 Sep 2012 | 07:05 pm
Before attending our own next event, join us at Social CRM 2012 Brussels on September 26th. It’s the first time Our Social Times’ highly successful conference series – which has seen over 500 brands a...
Social Business and Monitoring: Building Meaningful Relationships 27 Jun 2012 | 08:27 pm
Social Business is not just about marketing. It’s also about monitoring. Especially during the last six years, companies moved from a “fatalistic attitude” regarding social media (“my competitor is o...
This is Your Brain on Social Business 26 Jun 2012 | 03:50 am
Social business—defined as the adoption of social networking tools and protocols across the enterprise to connect employees, customers, suppliers, sales prospects and others in order to make better, f...
Crowdsourcing for Money – A True Social Business Model 25 Jun 2012 | 09:14 pm
More often than not, brands thinking about Social Business actually fail to go beyond the concept of Social Media. Even then, the more well-known platforms such as Facebook, Twitter, and Pinterest, e...
Social Media or Social Business: Should You Care? 24 Jun 2012 | 01:14 pm
Social media has profoundly impacted society and business. People can connect, collaborate, consume and create, using technologies and platforms they adopted at a pace never seen before in human histo...
Announcing the Collaborative Social Business Project 24 Jun 2012 | 01:25 am
On June 9th, I wrote a blog post about social business, at the same time asking volunteers to write a collaborative paper or eBook on the topic. The post got picked up, and I reached out to some peopl...
Brian Solis: the #fusionmex Social Business Sessions Interview 21 Jun 2012 | 07:07 pm
At the occasion of the Brian Solis Social Business Sessions and the Social Media Day Antwerp, both on June 28, Belgian Pub magazine and Dutch Marketingfacts interviewed Brian on social business and wh...
