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Tips to help managers confront difficult issues with their team 15 Jul 2013 | 09:01 pm
How can a manager successfully confront someone on their team about an issue that is potentially confrontational but needs addressing? Issues like poor performance, complaints from other co workers, ...
Building trust through effective customer service 26 Jun 2013 | 11:37 pm
The importance of building trust In all customer facing roles, whether in selling or not, building customer trust is essential, it should be a maxim for any interaction with others, not just in busin...
How to engage your customers 19 Jun 2013 | 09:25 pm
The goal of any sales person is to engage the customer. This does not happen by talking about what you have to offer, what you are trying to sell, however passionate you are about the subject! Custome...
Ten essential leadership qualities 18 Jun 2013 | 09:09 pm
What are the leadership qualities of a successful and strong leader? Our leadership training teaches that leadership is about the way we behave, that leaders must set the example by how they act. Key ...
The importance of never prejudging a sales prospect 14 Jun 2013 | 12:10 am
Why is it so important to never prejudge a sales prospect? We have all done this, prejudged the sales prospect, formed an opinion about the potential opportunity, based on probably vague information b...
5 ways to become a more authentic leader 6 Jun 2013 | 06:30 pm
Writing in the Forbes magazine last month, Margie Warrell explains 5 ways to help leaders become more authentic. For we can only really inspire others when we are being true to ourselves. Concurring w...
In your organization who’s doing the learning, YOU or the outsourced help? 6 Jun 2013 | 01:37 am
Excellent advice from Steve Blank, explaining the importance, within any organization and especially start ups, to make sure that any outside resources you use, such as domain experts, PR agencies etc...
Etiquette lessons for the business world 4 Jun 2013 | 07:50 am
How good is your business etiquette and how respectful are you to others? Do you frequently ignore voicemail messages? Do you always remember to express your appreciation? Are you the person who is co...
Can helping others transform your business? 31 May 2013 | 12:36 am
Following on from our last blog; motivation being linked to helping others, Adam Grant, management professor at the Wharton School also suggests that you might be able to achieve greater business succ...
What motivates you, financial gain or a desire to help? 29 May 2013 | 07:44 pm
Geoffrey James’s recently wrote a revealing piece about what motivates people, based upon research published in the New York Times. Traditionally it has been assumed that money and personal success ar...
