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Problem management: Especially Now! 6 Aug 2013 | 07:01 pm
It amazes me after all of these years how little progress we have made in the areas that matter. I have asked thousands of IT employees in our simulation and ABC workshops “How many are doing Problem ...
Axelos thinks of licensing ITIL consultancy - and other hilarious news 29 Jul 2013 | 11:55 pm
Axelos' report on ITIL meeting Day 2 lists enough work for the next decade, and shows an attempt to make ITIL all-comprehensive. Some surprising comments, some of them hilarious: New material - "Comm...
Service management offices (SMOs) starting to appear more, says Navvia, but most is still reactive 28 Jul 2013 | 04:59 pm
Analyst Stephen Mann looked into the annual Navvia enquiry after the state of the ITSM field. It seems that most of ITIL's users are still wrestling with the reactive processes Incident, Change, and P...
ISO 27001:2005 – 10 Lessons Learnt from the Journey! 22 Jul 2013 | 12:56 pm
I have had my share of consulting/implementing and auditing experience on a few of the ISO standards and to me ISO27001 has been the most difficult and significant learning experience. As I talk abou...
CAPITA makes another move: Ian Clayton hired as SVP for G2G3 Americas 20 Jul 2013 | 12:02 am
CAPITA, the new leader and semi owner in the global ITIL market, made another move. They hired Ian Clayton as the SVP of G2G3 Americas. G2G3 was recently acquired by CAPITA. Ian admits that he hasn't...
Business Oriented Problem Management 13 Jul 2013 | 12:45 am
Problem Management is one of the most important processes within ITSM (IT Service Management) and if implemented correctly yields a number of direct business benefits such as reduction in number of in...
Incident mgr and Problem mgr: Can these roles be combined? 10 Jul 2013 | 07:54 pm
Smaller companies most often do not have the luxury of being able to appoint different people for all process management roles. This confronts them with the question: "which roles can be combined, whi...
Essentials for Effective Incident Management Operations 9 Jul 2013 | 06:14 am
Recently there were few discussions in Linkedin ITSM groups, about the importance and best practices for incident management operations; And here is my opinion giving an overview on the importance of ...
Red or blue ocean? The emerging service catalog market. 8 Jul 2013 | 07:37 pm
In his latest column at The ITSM Review, Barclay Rae presents an analysis of 4 products covering the Service Catalog. Of course there are many more products available, but his analysis should help an...
And its name is..... AXELOS (the joint venture of Cabinet Office and Capita) 2 Jul 2013 | 03:19 pm
1st July 2013 marks the formal birth of the ITIL & PRINCE2 joint venture, between the Cabinet Office and Capita, to run the Best Management Practice portfolio, including ITIL - the most widely accepte...
