Livehelpnow - help.livehelpnow.net - LiveHelpNow Knowledge Base

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Offline window settings 23 Aug 2013 | 05:42 pm

When you are unavailable for live chat, the LiveHelpNow offline window has you covered. Your inquiring visitors will be prompted to leave you their q

How to export chat transcripts for your records 30 Jul 2013 | 08:44 pm

LiveHelpNow makes past chat transcripts available for you to view for 90 days. If you’d like to save them longer for your records, there are a

LiveHelpNow integration capabilities 30 Jul 2013 | 08:44 pm

Out of the box LiveHelpNow integrates with the following systems: SalesForce Enterprise Google Analytics & Adwords To integrate LiveHelpNo

Integration with other CRM systems 30 Jul 2013 | 08:40 pm

LiveHelpNow Help Desk Software fully integrates seamlessly with SalesForce.To integrate with other CRM systems please use our Eventing API:Is there a

Data protection and storage 30 Jul 2013 | 06:54 pm

All account data (chat transcripts, tickets, knowledge base articles) is stored at RagingWire data center in Sacramento, CA. The data is transmitted

Streaming API - Eventing API 29 Jul 2013 | 08:49 pm

* This article should be read by a technical web person in your organization Introducing LiveHelpNow Eventing API No more manually calling an

Changing HelpOut tab position 24 Jul 2013 | 05:32 pm

You may do this by adding the following .css to your webpage or just add the following to your .css file without the <style></style> tags

Email-to-Ticket Security 19 Jul 2013 | 07:10 pm

Once you set up automatic email forwarding, your company emails will be forwarded to LiveHelpNow’s email, which will then lead to ticket creati

Open custom URL when submit a ticket is clicked in helpOut tab 11 Jul 2013 | 07:54 pm

To have the "Submit a ticket" in helpOut tab open a custom URL please add this to helpOut tab code installed on your website: var lhnTicketURL='

Forcing secure chat even on not secured (https) pages 11 Jul 2013 | 06:18 pm

Forcing SSL (secure) live chat session at all times may be achived by simply adding this line of code to the LiveHelpNow code installed on your pages

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