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From Social CRM to Network-first CRM 18 Aug 2013 | 11:36 pm

I sent a tweet to Hootsuite yesterday to ask how I could make some changes to my default settings. The support rep was extremely helpful and resolved my issue right away. Then this morning I get an em...

pretzel logic: l’acte deux 4 Aug 2013 | 08:16 pm

Five years ago I started this blog because I felt really strongly about an ill conceived contention in a blog post about the promise of RSS. Hours before I read that post, I had no intention or desire...

The Government-ization of IT. #bigdata #cloud 5 Jul 2013 | 06:53 pm

As we in the private sector fawn over the opportunity that is Big Data, details about PRISM give me the feeling that we’re likely the butt of many jokes in the Government Sector. As we waffle over the...

Networked Enterprises: Social Business Forum #sbf13 10 Jun 2013 | 10:20 am

This week I have the privilege of keynoting the Social Business Forum in Milan once again, along with esteemed industry colleagues such as R “Ray” Wang, Esteban Kolsky, Sandy Carter, Michael Brito and...

Networked Enterprises: Social Business Forum #sbf13 10 Jun 2013 | 10:20 am

This week I have the privilege of keynoting the Social Business Forum in Milan once again, along with esteemed industry colleagues such as R “Ray” Wang, Esteban Kolsky, Sandy Carter, Michael Brito and...

Process, Data, Content….and your People #sapphirenow 29 May 2013 | 11:14 am

2013 SAPPHIRE NOW / ASUG , SAPs flagship user conference was a big one for me and our Enterprise Social Software team at SAP. Exactly a year ago at this very event we unveiled SAPs strategy for social...

Process, Data, Content….and your People #sapphirenow 29 May 2013 | 11:14 am

2013 SAPPHIRE NOW / ASUG , SAPs flagship user conference was a big one for me and our Enterprise Social Software team at SAP. Exactly a year ago at this very event we unveiled SAPs strategy for social...

Much ado about Competitive nothings 28 Apr 2013 | 10:48 pm

Nmachi Jidenma writes about the undue focus we put on the competition. This is written with individuals in mind but I think it matters to emerging software categories as well. My favorite lines: “It o...

Much ado about Competitive nothings 28 Apr 2013 | 10:48 pm

Nmachi Jidenma writes about the undue focus we put on the competition. This is written with individuals in mind but I think it matters to emerging software categories as well. My favorite lines: “It ...

Year One at SAP 22 Apr 2013 | 10:05 am

April marks my one-year anniversary at SAP. It’s been an incredible ride to say the least. I’m a lucky guy – I came to SAP to help build out its products and go-to-market in the social and collaborat...

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