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What Is A Postmark 8 Jun 2012 | 11:12 pm
Today, a ThankThank Note customer asked “What is a postmark?” Excellent question! A postmark is a stamp that the post office puts on mail that shows the date & time that the mail was delivered to the...
When to Send Thank You Notes to Your Customers 2 Jun 2012 | 04:52 am
One fun part of ThankThank Notes is that we get to see lots of fantastic notes that our customers send to their customers. Below are 14 of my favorite ideas on when to send thank you notes to your c...
Professional Thank You Messages Reign Supreme 25 May 2012 | 05:29 am
We’ve been sending thank you notes for a while now and we track the normal metrics common to online businesses: conversion rates, visits, activation, revenue, etc. We also track demographics when we c...
Is Your Website Scary? 17 Elements to Gain Customer Trust Online 12 May 2012 | 10:38 am
At ThankThank Notes, we’re working on a site redesign. One of the big problems that our new site has to solve is gaining customer trust. ThankThank Notes need to look like a maturing company and not s...
3 Ways to Delight A Customer in 5 Minutes 7 May 2012 | 11:00 pm
One of my favorite customer service stories all time is that of Peter Shankman and Morton’s Steakhouse. The short, short version: Peter Shankman (jokingly) sent out a tweet asking Morton’s to meet hi...
Yep, We’re Still Writing Notes! 10 Jan 2012 | 01:21 pm
A few folks have written asking – since we haven’t been blogging much – if we’re still around. I bet other people have wondered the same thing! Figured I should address it here on the blog. Great news...
Personal Communication + Moms + Saying No 9 Dec 2010 | 06:47 am
Anthony Morales was recently interviewed by Mo.com about how we started ThankThank Notes in 8 hours and how we run 2 businesses at the same time. Here are some gems from his interview. “We don’t have...
Work on What Sucks the Most First 30 Nov 2010 | 05:34 am
So when you start a new business, the to-do list is overwhelming. How do you decide what tasks to tackle first? We’ve lovingly adopted a to-do list prioritization strategy that we like to call “Work ...
Get 2,600+ Uniques in Week 1 via Startup Directories 18 Nov 2010 | 04:44 am
Last week, Austin Startup.com interviewed us about ThankThank Notes. In that interview, I mentioned getting 2,600 uniques in week 1 to our brand new website. I keep getting emails from folks this week...
Our “Oh Shit!” Moment + How We Covered Our Costs by Week 3 11 Nov 2010 | 10:37 am
Bryan Menell at Austin StartUp posted a ThankThank Notes interview today. Two interesting points in this interview are: how we covered our costs by Week 3 and our Week 1 “Oh Shit!” moment. I love to ...
