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7 Ideas to Improve The Way You to Talk to Customers 22 Aug 2013 | 02:18 am
The biggest problem with the customer experience in most companies is how employees talk to customers. All too often, employees come across as indifferent, cold, uncaring, rushed or rude. This employe...
Videos from our Master Customer Service Training Course 8 Aug 2013 | 10:54 pm
I’m really excited about delivering my Master Customer Service Course to a wonderful client in Montreal on Monday. My team and I have been preparing for this event for months and I cannot wait to shar...
I took my client on a field trip to the Apple store today – Customer Experience Design Strategy 31 Jul 2013 | 04:04 am
This morning I took a team from one of my client’s branches on a field trip. We’re working to create the best possible customer experience in my client’s organization and I believe one way to achieve ...
6 Ideas to Improve the Customer Experience in Libraries 17 Jul 2013 | 01:36 am
I recently delivered a keynote to a large city-county library system and another keynote to a medical library at a large university. In my extensive research in preparation for my keynotes, I found se...
Customer Recovery Strategy: Predetermine solutions to all top problems 11 Jul 2013 | 08:32 am
When I partner with a company that wants to build loyal relationships with their customers, I absolutely insist that they predetermine recovery strategies for top complaints. This single exercise posi...
Special Web Professional Development Event for Customer Service Representatives – How to talk to customers: Empathy and Tone 10 Jul 2013 | 10:20 am
How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections 9/25/13 at 1pm ET. (Live webinar) This new web training contains a step-by-step approach to speaking with customers w...
The Amazing Japanese Customer Experience: A look at fashion retailer Uni-qlo 27 Jun 2013 | 06:09 am
So, one of my clients just shared with me this video about a Tokyo-based company that is focused on my focus: The small details of the customer experience and achieving growth based solely on a solid ...
Customer Experience Keynote Speaker is Smiling Ear-to-Ear Because of This Email! 12 Jun 2013 | 10:46 pm
One of the most amazing feelings is knowing you met and exceeded your client’s expectations. This email is from an … Continue reading »
Myra Golden Anniversary Sales Event – 40% off!!!! 11 Jun 2013 | 09:47 am
Myra Golden Anniversary Sales Event I am celebrating 12 years in the customer service training business with Myra Golden Seminars, … Continue reading »
Myra Golden Keynote for OU Schusterman Library 7 Jun 2013 | 11:15 pm
This morning I had the wonderful privilege of speaking at the OU Schusterman Library Annual Retreat. I just love the … Continue reading »
