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Penalising the unsophisticated in financial services 14 Jun 2013 | 09:59 pm
My Dad used to work in the City. He’s always been a great source of information about investing and financial management. He recently sent me a snipped article he found in his weekend papers (there’s ...
Apple focussed on design as their signature 12 Jun 2013 | 04:39 pm
A series of videos, one presumably a TVC, are a clear indication alongside the WWDC keynote this week that Apple is all about design, designing for people and a slavish attention to quality and purpos...
On being ‘trendy’ for the sake of it 11 Jun 2013 | 11:27 pm
Planners are nice people. We’re quite in to sharing and helping, finding little bits of information that reveal a little something of the world we live in today and perhaps, hopefully, helping us do o...
Experience design is rocket science 8 Jun 2012 | 06:48 am
Back in January I posted an assertion that customer service isn’t hard to do. Sometimes I leave people wondering why I get paid a nice salary to pontificate on this stuff as it’s all pretty easy and l...
Draw Sometimes 3 May 2012 | 10:04 pm
News reaches us today that Draw Something, a game I’m not ashamed to say I recently played A LOT, is suffering a sharp decline in usage. Unlike Angry Birds or similar meteorically successful mobile ga...
Target 3hrs 10 1 May 2012 | 05:13 am
There’s good, and there’s Good. I absolutely will not take anything away from anyone who runs a marathon (and that includes run-walk-run), but to be blunt there are times that are exceptional, times t...
Marathon 2012: My race report 30 Apr 2012 | 06:17 am
It might seem obvious but 26.2 miles is a long way. It’s actually quite easy to forget that. Where I grew up in Kent, I used to think that when I’d drive the 26 miles from home to the end of the M26. ...
Seduction & Persuasion 28 Jan 2012 | 03:27 am
This week I had the pleasure of presenting to our Planning department at Dare and, whilst it’s not a new topic to many readers of this blog, it’s certainly rather popular – in fact, one could say this...
Customer Service Isn’t Rocket Science 26 Jan 2012 | 05:08 am
Last year at dConstruct in Brighton, Kelly Goto (in a rather rushed, though charming, presentation) mentioned that we were reaching a point where user experiences were now, generally speaking, easy-en...
Pretty & Different ≠ Intuitive 6 Jan 2012 | 06:40 am
I like the idea of representing data sets in new ways. Particularly data sets where the relationships between entities are valuable. Because of this, and indeed the way it’s been rendered, I rather li...
